Shipping Policy
We have two shipping options, first one is standard and which will be shipped normally within 2-4 working days via surface mode and are generally delivered in 5-9 working days. The other option is express which will be shipped within 1-3 working days and are generally delivered in 3-4 working days.
However the dispatch time may take some days more when there is any sudden rise of order volume. And the delivery might take longer to the North-East destinations and areas with severe weather conditions or any political unrest. There can be unforeseen reasons due to any operational challenges by the courier company and we will not be responsible for such delays, though we will do all needful to arrange a speedy delivery by coordinating with the courier team in such situations. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
We ship throughout the week, except Saturday, Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies. If there is no courier service available in your area, we will ship your order with any other possible couriers.
All liquid and aerosol products are shipped only by surface because of the restriction imposed by Bureau Civil Aviation Security (BCAS) and/or the Regulatory Requirements of the State on the courier service providers.
Our prices are all inclusive. All taxes are included with the list prices. We are not liable to pay any additional costs or fees incurred in receiving the delivery.
Receiving The Package
We package every order carefully to minimize the risk of transit damage. In the rare event that your package arrives damaged, please follow this process carefully — claims cannot be processed without it:
- Record a single, continuous, unedited unboxing video — starting before the sealed package is opened (showing the shipping label and any external damage/tampering clearly), through to fully unpacking the contents. This video is the primary evidence we use to process damage or missing-item claims.
- If the outer packaging shows obvious, severe damage or tampering at the time of delivery, you may also refuse to accept the package from the courier — but this is not required, and accepting the package does not affect your ability to claim with a valid unboxing video.
- Report the issue within 48 hours of delivery by calling +91 80 5688 5999 or emailing [email protected] with your Order ID, a description of the issue, and the unboxing video attached/linked.
Once we’ve verified a valid claim, we will arrange a replacement at no additional cost to you.
Claims raised without a qualifying unboxing video, or after 48 hours from delivery, unfortunately cannot be processed, as we’re unable to verify the condition of the contents at the time of delivery.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer; however we can provide any support required but that will not be a contractual obligation.
Eco-friendly Packing
Instead of using fancy packing materials, being a responsible organization which promotes eco-friendly products & processes, we decided to re-use packing materials as much as we can to recycle the materials.
At GreenZ, eco-friendliness is at focus of everything we do. We even integrated eco-friendly elements into our packaging wherever we could, we all know that plastics contribute heavily to environmental degradation and we ensure that we use the least possible plastics in our packings.